Frequently Asked Questions

Find what you need in our searchable FAQ.

How do I file for unemployment?

1688 views | 0 Vote this question as useful. 0 Vote this question as not useful. | Last updated on Apr 24, 2020

Apply for Unemployment Insurance Benefits either online or by telephone.

Online
File online at http://unemployment.ohio.gov, 24 hours/day, 7 days/week. Please be sure to follow the instructions.
Telephone
Call toll-free 1-877-644-6562 or TTY 1-614-387-8408, (excluding holidays).
Extended Call Center Hours: Agents are available to assist with PIN resets and take initial applications Monday through Friday 7:00 AM - 7:00 PM, Saturday 9:00 AM - 5:00 PM, and Sunday 9:00 AM - 1:00 PM.

How do I get help? Food, utilities, housing, etc.

1659 views | 0 Vote this question as useful. 0 Vote this question as not useful. | Last updated on Apr 24, 2020

http://www.211summit.org/
Get Connected. Get help. United Way- Service Categories- Food, Utilities, Housing, etc.

Is the book drop open?

1640 views | 0 Vote this question as useful. 0 Vote this question as not useful. | Last updated on Sep 21, 2021

Yes, the book drop is open. Learn more about the library's current services here.

Can you get me this book, CD, movie, etc. from another library?

1565 views | 0 Vote this question as useful. 0 Vote this question as not useful. | Last updated on Apr 23, 2020

Sure, if you don't find what you are looking for in the Cuyahoga Falls Library collection, try SearchOhio or OhioLINK, https://cuyahogafallslibrary.org/catalog/. If materials are available at other libraries, then you can request titles be sent to Cuyahoga Falls Library.

How many times can items renew?

1524 views | 0 Vote this question as useful. 0 Vote this question as not useful. | Last updated on Sep 21, 2021

Items automatically renew if they are not on hold for another patron. The number of times items renew is located here.

How do I find COVID-19 resources?

1511 views | 0 Vote this question as useful. 0 Vote this question as not useful. | Last updated on Apr 24, 2020

COVID-19 Resources:

Center for Disease Control and Prevention (CDC)- https://www.cdc.gov/coronavirus/2019-ncov/index.html
National Alliance for Mental Illness (NAMI)- https://www.nami.org/Support-Education/NAMI-HelpLine/COVID-19-Information-and-Resources
Ohio Department of Health- https://coronavirus.ohio.gov/wps/portal/gov/covid-19/home
Ohio Legal Help- https://www.ohiolegalhelp.org/detail/covid19
Summit County Public Health- https://www.scph.org/covid-19

How do I download an eBook? An Audiobook?

1494 views | 0 Vote this question as useful. 0 Vote this question as not useful. | Last updated on Sep 21, 2021

Here is the library's digital collection available 24/7 with your library card, https://cuyahogafallslibrary.org/digital-resources/.

How do I get legal help? Access legal forms?

1469 views | 0 Vote this question as useful. 0 Vote this question as not useful. | Last updated on Apr 24, 2020

https://www.ohiolegalhelp.org/
Ohio Legal Help seeks to improve justice and fairness for all Ohioans by removing barriers to the law so that they can understand their legal options, make informed decisions and connect to local legal and community resources. Provides legal forms.

Do you have tax form____?

1446 views | 0 Vote this question as useful. 0 Vote this question as not useful. | Last updated on Sep 21, 2021

Tax preparation assistance and tax form information are available on our website here.

Is the library open?

1445 views | 0 Vote this question as useful. 0 Vote this question as not useful. | Last updated on Aug 30, 2022

Yes, the library's current hours and services are available here.

Could you look up an address?

1415 views | 0 Vote this question as useful. 0 Vote this question as not useful. | Last updated on Sep 21, 2021

The library subscribes to AtoZdatabases. Using your library card you can access this database for free to look up phone numbers and more.

How do I get a library card?

1401 views | 0 Vote this question as useful. 0 Vote this question as not useful. | Last updated on Apr 23, 2020

Information on how to get a library card is located here, https://cuyahogafallslibrary.org/get-a-card/.

Where can I get my taxes done?

1393 views | 0 Vote this question as useful. 0 Vote this question as not useful. | Last updated on Sep 21, 2021

Tax preparation assistance and tax form information are available on our website here.

What are the loan periods for library materials?

1364 views | 0 Vote this question as useful. 0 Vote this question as not useful. | Last updated on Sep 21, 2021

Take a look at our materials loan periods here.

How do I subscribe to the library's e-newsletter?

1357 views | 0 Vote this question as useful. 0 Vote this question as not useful. | Last updated on Apr 23, 2020

You can subscribe to the library's e-newsletter here, https://cuyahogafallslibrary.org/e-newsletter/.

Do you have this movie? This book?

1336 views | 0 Vote this question as useful. 0 Vote this question as not useful. | Last updated on Apr 23, 2020

Search our catalog, https://cuyahogafallslibrary.org/catalog/ to see what movies, books, audiobooks, and more are in our collection. If you don't find what you are looking for, try SearchOhio or OhioLINK. If materials are available at other libraries, then you can request titles be sent to Cuyahoga Falls Library.

What's my password/PIN?

1325 views | 0 Vote this question as useful. 0 Vote this question as not useful. | Last updated on Apr 23, 2020

If you’d like to reset your PIN for your library card, then here is a link to do so, https://catalog.cuyahogafallslibrary.org/pinreset. If you are looking for another password, then you should go to that particular website and select "forgot password" to reset your password.

I got a call from a number I don't recognize. Can you look it up?

1314 views | 0 Vote this question as useful. 0 Vote this question as not useful. | Last updated on Apr 23, 2020

The library subscribes to AtoZdatabases, https://www.atozdatabases.com/search. Using your library card you can access this database for free to look up phone numbers and more. To do a reverse lookup and identify a phone number use the "Search by Phone" option within AtoZdatabases.

What is available after hours when the library is closed?

1301 views | 0 Vote this question as useful. 0 Vote this question as not useful. | Last updated on Sep 21, 2021

Free Wi-Fi is available to use in the parking lot from your car.

Free eBooks, magazines, and movie streaming are available on our digital resources page, https://cuyahogafallslibrary.org/digital-resources/. Don’t have a card? Get an eCard, https://cuyahogafallslibrary.org/2020/04/08/get-an-e-only-card-online/.

I need the phone number for ___?

1278 views | 0 Vote this question as useful. 0 Vote this question as not useful. | Last updated on Sep 21, 2021

The library subscribes to AtoZdatabases. Using your library card you can access this database for free to look up phone numbers and more.

More Help
Chat with us!
330-928-2117
Adult Services x 2000
Circulation Services x 2001
Children's Services x 2002
E-mail us
Stay Connected
Subscribe to our E-newsletter
Follow us on Twitter
Like us on Facebook
Follow us on Instagram
Follow us on Flickr
Watch on YouTube
Share this FAQ

Ask us by e-mail