Frequently Asked Questions

Find what you need in our searchable FAQ.

Do you have this movie? This book?

3763 views | 0 Vote this question as useful. 0 Vote this question as not useful. | Last updated on Apr 23, 2020

Search our catalog, https://cuyahogafallslibrary.org/catalog/ to see what movies, books, audiobooks, and more are in our collection. If you don't find what you are looking for, try SearchOhio or OhioLINK. If materials are available at other libraries, then you can request titles be sent to Cuyahoga Falls Library.

Is the book drop open?

2413 views | 0 Vote this question as useful. 0 Vote this question as not useful. | Last updated on Sep 21, 2021

Yes, the book drop is open. Learn more about the library's current services here.

How do I file for unemployment?

2361 views | 0 Vote this question as useful. 0 Vote this question as not useful. | Last updated on Apr 24, 2020

Apply for Unemployment Insurance Benefits either online or by telephone.

Online
File online at http://unemployment.ohio.gov, 24 hours/day, 7 days/week. Please be sure to follow the instructions.
Telephone
Call toll-free 1-877-644-6562 or TTY 1-614-387-8408, (excluding holidays).
Extended Call Center Hours: Agents are available to assist with PIN resets and take initial applications Monday through Friday 7:00 AM - 7:00 PM, Saturday 9:00 AM - 5:00 PM, and Sunday 9:00 AM - 1:00 PM.

How do I get help? Food, utilities, housing, etc.

2299 views | 0 Vote this question as useful. 0 Vote this question as not useful. | Last updated on Apr 24, 2020

http://www.211summit.org/
Get Connected. Get help. United Way- Service Categories- Food, Utilities, Housing, etc.

Can you get me this book, CD, movie, etc. from another library?

2240 views | 0 Vote this question as useful. 0 Vote this question as not useful. | Last updated on Apr 23, 2020

Sure, if you don't find what you are looking for in the Cuyahoga Falls Library collection, try SearchOhio or OhioLINK, https://cuyahogafallslibrary.org/catalog/. If materials are available at other libraries, then you can request titles be sent to Cuyahoga Falls Library.

How do I find COVID-19 resources?

2210 views | 0 Vote this question as useful. 0 Vote this question as not useful. | Last updated on Apr 24, 2020

COVID-19 Resources:

Center for Disease Control and Prevention (CDC)- https://www.cdc.gov/coronavirus/2019-ncov/index.html
National Alliance for Mental Illness (NAMI)- https://www.nami.org/Support-Education/NAMI-HelpLine/COVID-19-Information-and-Resources
Ohio Department of Health- https://coronavirus.ohio.gov/wps/portal/gov/covid-19/home
Ohio Legal Help- https://www.ohiolegalhelp.org/detail/covid19
Summit County Public Health- https://www.scph.org/covid-19

How many times can items renew?

2202 views | 0 Vote this question as useful. 0 Vote this question as not useful. | Last updated on Sep 21, 2021

Items automatically renew if they are not on hold for another patron. The number of times items renew is located here.

How do I download an eBook? An Audiobook?

2176 views | 0 Vote this question as useful. 0 Vote this question as not useful. | Last updated on Sep 21, 2021

Here is the library's digital collection available 24/7 with your library card, https://cuyahogafallslibrary.org/digital-resources/.

Do you have tax form____?

2138 views | 0 Vote this question as useful. 0 Vote this question as not useful. | Last updated on Sep 21, 2021

Tax preparation assistance and tax form information are available on our website here.

How do I get legal help? Access legal forms?

2131 views | 0 Vote this question as useful. 0 Vote this question as not useful. | Last updated on Apr 24, 2020

https://www.ohiolegalhelp.org/
Ohio Legal Help seeks to improve justice and fairness for all Ohioans by removing barriers to the law so that they can understand their legal options, make informed decisions and connect to local legal and community resources. Provides legal forms.

Is the library open?

2129 views | 0 Vote this question as useful. 0 Vote this question as not useful. | Last updated on Aug 30, 2022

Yes, the library's current hours and services are available here.

Could you look up an address?

2099 views | 0 Vote this question as useful. 0 Vote this question as not useful. | Last updated on Sep 21, 2021

The library subscribes to AtoZdatabases. Using your library card you can access this database for free to look up phone numbers and more.

Where can I get my taxes done?

2091 views | 0 Vote this question as useful. 0 Vote this question as not useful. | Last updated on Sep 21, 2021

Tax preparation assistance and tax form information are available on our website here.

How do I get a library card?

2082 views | 0 Vote this question as useful. 0 Vote this question as not useful. | Last updated on Apr 23, 2020

Information on how to get a library card is located here, https://cuyahogafallslibrary.org/get-a-card/.

What's my password/PIN?

2035 views | 0 Vote this question as useful. 0 Vote this question as not useful. | Last updated on Apr 23, 2020

If you’d like to reset your PIN for your library card, then here is a link to do so, https://catalog.cuyahogafallslibrary.org/pinreset. If you are looking for another password, then you should go to that particular website and select "forgot password" to reset your password.

What are the loan periods for library materials?

2022 views | 0 Vote this question as useful. 0 Vote this question as not useful. | Last updated on Sep 21, 2021

Take a look at our materials loan periods here.

I got a call from a number I don't recognize. Can you look it up?

1987 views | 0 Vote this question as useful. 0 Vote this question as not useful. | Last updated on Apr 23, 2020

The library subscribes to AtoZdatabases, https://www.atozdatabases.com/search. Using your library card you can access this database for free to look up phone numbers and more. To do a reverse lookup and identify a phone number use the "Search by Phone" option within AtoZdatabases.

What is available after hours when the library is closed?

1978 views | 0 Vote this question as useful. 0 Vote this question as not useful. | Last updated on Sep 21, 2021

Free Wi-Fi is available to use in the parking lot from your car.

Free eBooks, magazines, and movie streaming are available on our digital resources page, https://cuyahogafallslibrary.org/digital-resources/. Don’t have a card? Get an eCard, https://cuyahogafallslibrary.org/2020/04/08/get-an-e-only-card-online/.

How do I subscribe to the library's e-newsletter?

1971 views | 0 Vote this question as useful. 0 Vote this question as not useful. | Last updated on Apr 23, 2020

You can subscribe to the library's e-newsletter here, https://cuyahogafallslibrary.org/e-newsletter/.

I need the phone number for ___?

1963 views | 0 Vote this question as useful. 0 Vote this question as not useful. | Last updated on Sep 21, 2021

The library subscribes to AtoZdatabases. Using your library card you can access this database for free to look up phone numbers and more.

More Help
Chat with us!
330-928-2117
Adult Services x 2000
Circulation Services x 2001
Children's Services x 2002
E-mail us
Stay Connected
Subscribe to our E-newsletter
Follow us on Twitter
Like us on Facebook
Follow us on Instagram
Follow us on Flickr
Watch on YouTube
Share this FAQ

Ask us by e-mail