Skip to main content

Frequently Asked Questions

Find what you need in our searchable FAQ.

How do I find COVID-19 resources?

513 views   |   0 Vote this question as useful.   0 Vote this question as not useful.   |   Last updated on Apr 24, 2020   

COVID-19 Resources:

read more

How do I file for unemployment?

343 views   |   0 Vote this question as useful.   0 Vote this question as not useful.   |   Last updated on Apr 24, 2020   

Apply for Unemployment Insurance Benefits either online or by telephone.
  • Online
    File online at http://unemployment.ohio.gov, 24 hours/day, 7 days/week. Please be sure to follow the instructions.        
  • Telephone
    Call toll-free 1-877-644-6562 or TTY 1-614-387-8408, (excluding holidays).  
    Extended Call Center Hours: Agents are available to assist with PIN resets and take initial applications Monday through Friday 7:00 AM - 7:00 PM, Saturday 9:00 AM - 5:00 PM, and Sunday 9:00 AM - 1:00 PM.
read more

How do I get a library card?

331 views   |   0 Vote this question as useful.   0 Vote this question as not useful.   |   Last updated on Apr 23, 2020   

Information on how to get a library card is located here, https://cuyahogafallslibrary.org/get-a-card/.
read more

Is the library open?

330 views   |   0 Vote this question as useful.   0 Vote this question as not useful.   |   Last updated on Sep 21, 2021   

Yes, the library's current hours and services are https://cuyahogafallslibrary.org/2021/08/18/covidcurrentservices/
read more

I need the phone number for ___?

329 views   |   0 Vote this question as useful.   0 Vote this question as not useful.   |   Last updated on Sep 21, 2021   

The library subscribes to AtoZdatabases.  Using your library card you can access this database for free to look up phone numbers and more.
read more

What is available after hours when the library is closed?

324 views   |   0 Vote this question as useful.   0 Vote this question as not useful.   |   Last updated on Sep 21, 2021   

Free Wi-Fi is available to use in the parking lot from your car.

Free eBooks, magazines, and movie streaming are available on our digital resources page, https://cuyahogafallslibrary.org/digital-resources/. Don’t have a card? Get an eCard, https://cuyahogafallslibrary.org/2020/04/08/get-an-e-only-card-online/.

read more

Is the book drop open?

324 views   |   0 Vote this question as useful.   0 Vote this question as not useful.   |   Last updated on Sep 21, 2021   

Yes, the book drop is open.  Learn more about the library's current services here.
read more

Where can I get my taxes done?

320 views   |   0 Vote this question as useful.   0 Vote this question as not useful.   |   Last updated on Sep 21, 2021   

Tax preparation assistance and tax form information are available on our website here.

read more

How many times can items renew?

320 views   |   0 Vote this question as useful.   0 Vote this question as not useful.   |   Last updated on Sep 21, 2021   

Items automatically renew if they are not on hold for another patron.  The number of times items renew is located here.
read more

Could you look up an address?

316 views   |   0 Vote this question as useful.   0 Vote this question as not useful.   |   Last updated on Sep 21, 2021   

The library subscribes to AtoZdatabases.  Using your library card you can access this database for free to look up phone numbers and more.
read more

How do I download an eBook? An Audiobook?

314 views   |   0 Vote this question as useful.   0 Vote this question as not useful.   |   Last updated on Sep 21, 2021   

Here is the library's digital collection available 24/7 with your library card, https://cuyahogafallslibrary.org/digital-resources/.
read more

How do I subscribe to the library's e-newsletter?

311 views   |   0 Vote this question as useful.   0 Vote this question as not useful.   |   Last updated on Apr 23, 2020   

You can subscribe to the library's e-newsletter here, https://cuyahogafallslibrary.org/e-newsletter/.
read more

What are the loan periods for library materials?

301 views   |   0 Vote this question as useful.   0 Vote this question as not useful.   |   Last updated on Sep 21, 2021   

Take a look at our materials loan periods here.
read more

How do I get help?  Food, utilities, housing, etc.

299 views   |   0 Vote this question as useful.   0 Vote this question as not useful.   |   Last updated on Apr 24, 2020   

http://www.211summit.org/
Get Connected.  Get help.  United Way- Service Categories- Food, Utilities, Housing, etc.

read more

Do you have tax form____?

296 views   |   0 Vote this question as useful.   0 Vote this question as not useful.   |   Last updated on Sep 21, 2021   

Tax preparation assistance and tax form information are available on our website here.

read more

Can you get me this book, CD, movie, etc. from another library?

294 views   |   0 Vote this question as useful.   0 Vote this question as not useful.   |   Last updated on Apr 23, 2020   

Sure, if you don't find what you are looking for in the Cuyahoga Falls Library collection, try SearchOhio or OhioLINK, https://cuyahogafallslibrary.org/catalog/.  If materials are available at other libraries, then you can request titles be sent to Cuyahoga Falls Library.
read more

Do you have this movie? This book?

282 views   |   0 Vote this question as useful.   0 Vote this question as not useful.   |   Last updated on Apr 23, 2020   

Search our catalog, https://cuyahogafallslibrary.org/catalog/ to see what movies, books, audiobooks, and more are in our collection.  If you don't find what you are looking for, try SearchOhio or OhioLINK.  If materials are available at other libraries, then you can request titles be sent to Cuyahoga Falls Library.
read more

How do I get legal help?  Access legal forms?

281 views   |   0 Vote this question as useful.   0 Vote this question as not useful.   |   Last updated on Apr 24, 2020   

https://www.ohiolegalhelp.org/
Ohio Legal Help seeks to improve justice and fairness for all Ohioans by removing barriers to the law so that they can understand their legal options, make informed decisions and connect to local legal and community resources.  Provides legal forms.

read more

What's my password/PIN?

175 views   |   0 Vote this question as useful.   0 Vote this question as not useful.   |   Last updated on Apr 23, 2020   

If you’d like to reset your PIN for your library card, then here is a link to do so, https://catalog.cuyahogafallslibrary.org/pinreset.  If you are looking for another password, then you should go to that particular website and select "forgot password" to reset your password.

read more

I got a call from a number I don't recognize. Can you look it up?

174 views   |   0 Vote this question as useful.   0 Vote this question as not useful.   |   Last updated on Apr 23, 2020   

The library subscribes to AtoZdatabases, https://www.atozdatabases.com/search.  Using your library card you can access this database for free to look up phone numbers and more.  To do a reverse lookup and identify a phone number use the "Search by Phone" option within AtoZdatabases.
read more

back to top