Frequently Asked Questions

Find what you need in our searchable FAQ.

How do I file for unemployment?

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Apply for Unemployment Insurance Benefits either online or by telephone.

Online
File online at http://unemployment.ohio.gov, 24 hours/day, 7 days/week. Please be sure to follow the instructions.
Telephone
Call toll-free 1-877-644-6562 or TTY 1-614-387-8408, (excluding holidays).
Extended Call Center Hours: Agents are available to assist with PIN resets and take initial applications Monday through Friday 7:00 AM - 7:00 PM, Saturday 9:00 AM - 5:00 PM, and Sunday 9:00 AM - 1:00 PM.

How do I get help? Food, utilities, housing, etc.

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http://www.211summit.org/
Get Connected. Get help. United Way- Service Categories- Food, Utilities, Housing, etc.

Is the book drop open?

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Yes, the book drop is open. Learn more about the library's current services here.

Can you get me this book, CD, movie, etc. from another library?

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Sure, if you don't find what you are looking for in the Cuyahoga Falls Library collection, try SearchOhio or OhioLINK, https://cuyahogafallslibrary.org/catalog/. If materials are available at other libraries, then you can request titles be sent to Cuyahoga Falls Library.

How many times can items renew?

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Items automatically renew if they are not on hold for another patron. The number of times items renew is located here.

How do I find COVID-19 resources?

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COVID-19 Resources:

Center for Disease Control and Prevention (CDC)- https://www.cdc.gov/coronavirus/2019-ncov/index.html
National Alliance for Mental Illness (NAMI)- https://www.nami.org/Support-Education/NAMI-HelpLine/COVID-19-Information-and-Resources
Ohio Department of Health- https://coronavirus.ohio.gov/wps/portal/gov/covid-19/home
Ohio Legal Help- https://www.ohiolegalhelp.org/detail/covid19
Summit County Public Health- https://www.scph.org/covid-19

How do I download an eBook? An Audiobook?

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Here is the library's digital collection available 24/7 with your library card, https://cuyahogafallslibrary.org/digital-resources/.

How do I get legal help? Access legal forms?

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https://www.ohiolegalhelp.org/
Ohio Legal Help seeks to improve justice and fairness for all Ohioans by removing barriers to the law so that they can understand their legal options, make informed decisions and connect to local legal and community resources. Provides legal forms.

Is the library open?

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Yes, the library's current hours and services are available here.

Do you have tax form____?

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Tax preparation assistance and tax form information are available on our website here.

Could you look up an address?

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The library subscribes to AtoZdatabases. Using your library card you can access this database for free to look up phone numbers and more.

How do I get a library card?

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Information on how to get a library card is located here, https://cuyahogafallslibrary.org/get-a-card/.

Where can I get my taxes done?

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Tax preparation assistance and tax form information are available on our website here.

What are the loan periods for library materials?

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Take a look at our materials loan periods here.

How do I subscribe to the library's e-newsletter?

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You can subscribe to the library's e-newsletter here, https://cuyahogafallslibrary.org/e-newsletter/.

Do you have this movie? This book?

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Search our catalog, https://cuyahogafallslibrary.org/catalog/ to see what movies, books, audiobooks, and more are in our collection. If you don't find what you are looking for, try SearchOhio or OhioLINK. If materials are available at other libraries, then you can request titles be sent to Cuyahoga Falls Library.

What's my password/PIN?

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If you’d like to reset your PIN for your library card, then here is a link to do so, https://catalog.cuyahogafallslibrary.org/pinreset. If you are looking for another password, then you should go to that particular website and select "forgot password" to reset your password.

I got a call from a number I don't recognize. Can you look it up?

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The library subscribes to AtoZdatabases, https://www.atozdatabases.com/search. Using your library card you can access this database for free to look up phone numbers and more. To do a reverse lookup and identify a phone number use the "Search by Phone" option within AtoZdatabases.

What is available after hours when the library is closed?

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Free Wi-Fi is available to use in the parking lot from your car.

Free eBooks, magazines, and movie streaming are available on our digital resources page, https://cuyahogafallslibrary.org/digital-resources/. Don’t have a card? Get an eCard, https://cuyahogafallslibrary.org/2020/04/08/get-an-e-only-card-online/.

I need the phone number for ___?

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The library subscribes to AtoZdatabases. Using your library card you can access this database for free to look up phone numbers and more.

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